Kym Illman

Kym Illman

Founder and director of Messages On Hold

Author of The Future Is Customer Service

Kym Illman was sacked from a Perth TV station in 1988. Today he is the owner of The Message Group, an award-winning group of companies covering a range of industries including visual marketing, audio production, corporate training and hospitality. This international business turns over in excess of AU$13m/year and employs more than 100 staff in Australia and Singapore.

Kym’s passion for wowing clients has been one of the major factors in his company’s amazing success. His latest book, The Future IS Customer Service (also available as a 3-CD talking book), features more than 200 real-life stories on the subject, as well as proven strategies that staff, managers and business owners can use in their own organisations.

Kym runs his own acclaimed seminars throughout the Asia-Pacific region on subjects ranging from telephone etiquette and ambush marketing through to customer service. A recognised authority on the latter, he’s been featured on The Today Show, A Current Affair and CNBC, as well as 2GB, 3AW, 6PR, 4BC and ABC radio. Versions of Kym’s seminars have since been released on CD & DVD.

Acknowledged as Australia’s premier ambush marketer, Kym has secured more than AU$1m worth of free media exposure over the past decade. In fact, millions of people have seen the familiar Messages On Hold logo at sporting and newsworthy events around the world.

Kym represented Australia in the World Young Business Achiever Award in 1995 and was named 2007 Ernst & Young Entrepreneur of the Year, Western Region. He's also a much sought-after public speaker, presenting to small and large corporate groups on a range of topics including customer service, ambush marketing, telephone techniques and the secrets behind his rags-to-riches success. (Credit: Kym Illman).



Aqua Villa

Kym Illman is the king of ambush marketing.

Kym Illman is an ambush marketing and customer service expert.


Messages On Hold

For more information contact:

Greg Tingle
m: 0434 115 348

Media Man Australia is delighted to have assisted Kym Illman with media and publicity

Money Girl and Kym Illman

Media Portfolio

Network Nine 'A Current Affair' - Rags to riches

Network Nine 'Today', 'A Current Affair'

4BC Radio, ABC Radio, 6PR

The Sydney Morning Herald, The Age, The Sun-Herald, The West, The Advertiser, Marketing Magazine, B&T, The Bulletin, BRW, Australian Financial Review